Frequently asked questions
What should I wear!?
Your modesty and comfort are our top priorities, these are our suggestions, but of course what you wear is your choice. Please wear comfortable clothing you can move around in.
In general, it's best to bring a tank top and shorts that you can change into so we can properly view the area we need to assess and treat.
If you are a woman and we are assessing your neck or back, please wear a tank top and a bra that can be undone at the back, we will keep you covered at the front.
Any other questions, pelase call the clinic.
How long are appointments?
Initial Assessments are scheduled for 45 - 60 minutes
Follow-up Treatments are scheduled for 30 minutes
Extended Treatments are available from 1 hour - 1.5 hours
In-Gym visits can be arranged- please conact the clinic
In-Home visits can be arranged- please contact the clinic
Can I use my Extended Health Benefits?
We direct bill Pacific Blue Cross, Alberta Blue Cross, ICBC, RCMP, Veterans Affairs Canada as well as the following insurance companies:
You will have to check with your insurance provider to determine if you are covered for physiotherapy. It is common that they will cover a percentage of your visit, up to a yearly maximum.
Although we do not require a doctor's referral for your visit, some insurance companies require a doctor's referral in order to reimburse you for physiotherapy- please check with your provider and bring your insurance card with you to your appointment.
What if I qualify for Premium Assistance Status with MSP?
You are elligible to recieve a portion of your physiotherapy visit paid by MSP with Premium Assistance Status. You will be required to pay a client user fee towards your visit which MSP does not cover. Please bring in appropriate documentation if you qualify for MSP Premium Assistance, if you are not sure, our receptionist can check for you.
The MSP Premium Assistance status allows you to receive a portion of your treatment covered up to a combined maximum of 10 visits per pateint per calendar year including: acupuncture, chiropractic, massage therapy, naturopathic, non-surgical podiatry, and physical therapy. We can contact MSP to determine what benefits are remaining.
What if I was injured in a motor-vehicle accident?
If you have an approved injury claim with ICBC you are elligible to be fully covered for Physiotherapy treatment.
We are able to bill ICBC directly, please bring in all associated documentation- claim number, injury date, ICBC claim manager name and contact number, doctor's referral, and the results of any related medical investigation (x-rays, MRI).
What if I have a Work Safe BC Claim?
Please call the clinic to book an appointment. Please have your claim number ready.